Toyota Service COVID-19 FAQs | Servicing and Repairs During Covid-19 | SUNSHINE TOYOTA ON THE SUNSHINE COAST

COVID-19 Response - Sunshine Toyota

Your frequently asked COVID questions

Q: If the Sunshine Coast region is in a lock-down, what services will remain open?
A: In the event of a lockdown, if it is safe to do so Sunshine Toyota will remain open as we are considered an essential service. Below are the services that we offer:

  • Service: business as usual for emergency breakdown services, logbook service & parts enquiries. We are unable to offer a courtesy bus service during lockdown periods, but do have loan cars available that are sanitised before & after each use.

  • Sales: phone & online enquiry welcomed, we offer video walk-arounds of all on-site vehicles, contactless delivery options and order & collect service is available. During a lockdown period, we are unable to offer test drives. 

  • ​​​​​​​Parts: remains open for all essential business, trade and public enquiries. We encourage contactless interaction where possible during a lockdown period.

 

Q: Is the Service Centre still open?
A: Absolutely! Our service centre is still running, with heightened hygiene measures in place to ensure the health and safety of both our guests and our team at all times. You can book a service online here

Q: Can you pick up my car for service?
A: Yes, we can facilitate this for you! If you feel that you are at risk if you visit our dealership, we can facilitate a pick-up and drop-off service for you. You can have full confidence that all hygiene practices will still be implemented.

Q: Can I still take a vehicle on a test drive?
A: During lock-down periods we unfortunately do not offer test drives to guests as we are not able to socially distance. When we are not in a lockdown period, yes of course! Both our team and all guests are sanitising their hands before and after every test drive. We are also sanitising the vehicles door handles, gear sticks and steering wheels in between each test drive. You can book a test drive here

Q: Are you practicing social distancing?
A: We have implemented multiple measures to ensure we are practicing social distancing. This includes spacing out our guest service and sales areas, barriers around the reception area to implement the 1.5 metre rule and ensuring we do not allow more than the recommended amount of people in the dealership.

Q: Can you deliver my new car to me?
A: Yes! If you do not feel comfortable visiting the dealership, we are MORE THAN HAPPY to deliver your new car to you via contactless delivery!

Q: Can I bring my kids into the dealership?
A: Yes we are still welcoming the whole family into the dealership Our kids bored room has had all toys and PlayStation controllers removed and is thoroughly sanitised throughout the day and at the end of each day. Netflix is still streaming though to keep your little ones entertained!

Q: What hygiene methods do you currently have in place in Service
A: In addition to our existing high hygiene standards, we have implemented the following new measures to ensure the safety of you, our guest, and our team during this time:

Technicians and Service Advisors are always wearing gloves when dealing with guest vehicles
Keeping guests keys in snap lock bags throughout the entirety of their service
Contactless payment
Sanitising of guests vehicles steering wheel and door handles at pick-up
Spacing barriers at reception to implement social distancing
Removal of magazines from service lounge
A spaced-out service lounge area

Q: What hygiene methods do you currently have in place in Sales?
A: In addition to our existing high hygiene standards, we have implemented the following new measures to ensure the safety of you, our guest, and our team during this time:

Sanitising of cafe tables and chairs and reception counters after every guest leaves
Contactless payments
Steering covers for new vehicle deliveries
Sales team regularly sanitising and washing hands
Removal of all toys in the kid's area
We have removed all gaming controllers in the kid's area
Regular sanitising of kids room
Using disposable cups only to continue providing delicious beverages

 

If you have any further questions regarding our COVID-19 practices, we invite you to contact us directly on 5493 3900 and discuss with our friendly team members.

Just some of Sunshine Toyota on the Sunshine Coast's advantages:

  • Toyota Access
  • Toyota Genuine Parts
  • Toyota Certified Advantage
  • Toyota Insurance Advantage
  • Toyota Fleet Specialist