Toyota Service COVID-19 FAQs | Servicing and Repairs During Covid-19 | SUNSHINE TOYOTA ON THE SUNSHINE COAST

COVID-19 Response - Sunshine Toyota

Your frequently asked questions

 

Q: Is the Service Centre still open?
A: Absolutely! Our service centre is still running, with heightened hygiene measures in place to ensure the health and safety of both our guests and our team at all times. You can book a service online here

Q: Can you pick up my car for service?
A: Yes, we can facilitate this for you! If you feel that you are at risk if you visit our dealership, we can facilitate a pick-up and drop off service for you. You can have full confidence that all hygiene practices will still be implemented.

Q: Can I still take a vehicle on a test drive?
A: Yes of course! Both our team and all guests are sanitising their hands before and after every test drive. We are also sanitising the vehicles door handles, gear sticks and steering wheels in between each test drive. Book a test drive here

Q: Are you practicing social distancing?
A: We have implemented multiple measures to ensure we are practicing social distancing. This includes spacing out our guest service and sales areas, barriers around the reception area to implement the 1.5 metre rule and ensuring we do not allow more than the recommended amount of people in the dealership.

Q: Can you deliver my new car to me?
A: Yes! If you do not feel comfortable visiting the dealership, we are MORE THAN HAPPY to deliver your new car to you!

Q: Can I bring my kids into the dealership?
A: Yes we are still welcoming the whole family into the dealership Our kids bored room has had all toys and PlayStation controllers removed and is thoroughly sanitised throughout the day and at the end of each day. Netflix is still streaming though!

Q: What hygiene methods do you currently have in place in Service
A: In addition to our existing high hygiene standards, we have implemented the following new measures to ensure the safety to you, our guest and our team during this time:

Technicians and Service Advisors always wearing gloves when dealing with guest vehicles
Keeping guests keys in snap lock bags throughout the entire service
Contactless payment
Sanitising of guests vehicles steering wheel and door handles at pick-up
Spacing barriers at reception to implement social distancing
Removed magazines from service lounge
A spaced-out service lounge area

Q: What hygiene methods do you currently have in place in Sales?
A: In addition to our existing high hygiene standards, we have implemented the following new measures to ensure the safety to you, our guest and our team during this time:

Sanitising of cafe tables and chairs and reception counters
Contactless payments
Steering covers for new vehicle deliveries
Sales team regularly sanitising and washing hands
Removal of all toys in the kid's area
We have removed all gaming controllers in the kid's area
Regular sanitising of kids room
Using disposable cups only to continue providing delicious beverages

Just some of Sunshine Toyota on the Sunshine Coast's advantages:

  • Toyota Access
  • Toyota Genuine Parts
  • Toyota Certified Advantage
  • Toyota Insurance Advantage
  • Toyota Fleet Specialist